Shipping & Returns

We dispatch same day on orders placed before 4pm, Monday to Friday (excluding UK public holidays). Orders placed after 4pm or at a weekend, are dispatched the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

We currently ship within the United Kingdom.

We send every UK order by Royal Mail Express, arriving in 1–2 working days from dispatch.

Delivery times are estimates only and may vary due to courier delays, weather or factors outside our control.

UK delivery is a £3.99 flat rate, and free on orders over £35. There is one delivery option, so every order travels at the same speed.

Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Due to the nature of food supplements, our returns policy is designed to be fair while complying with UK consumer law.

We offer a 60-day satisfaction guarantee on our products.

How it works:

• You must take the product consistently for the full 60 days as directed
• If after 60 days you feel no noticeable benefit, you may request a refund
• A refund request must be submitted within 7 days after completing the 60-day period

To request a refund under this guarantee, please contact us with:

• Your order number
• Confirmation that the product was taken consistently for 60 days
• A brief description of your experience

Once reviewed and approved, your refund will be processed to the original payment method.

This guarantee is limited to one refund per customer.

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason within 14 days of receiving it.

How it works:

• Tell us within 14 days of delivery that you wish to cancel
• Return the items within 14 days of telling us
• We will refund the price paid plus the delivery charge you paid, within 14 days of receiving the goods back
• You pay the cost of returning the items
• For hygiene reasons, items must be unopened and in their original sealed packaging

This right sits alongside our 60-day satisfaction guarantee. You can use whichever suits you.

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used supplements (outside the 60-day guarantee process)
• Products damaged due to misuse
• Orders returned without prior approval

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item and packaging

We will arrange a replacement or refund in line with UK consumer rights.

Please contact us at contact@lysawellness.com, and include:

• Order number
• Reason for return or refund request
• Photos where applicable

Returns sent without prior authorisation may not be accepted.

This policy does not affect your statutory rights under UK consumer law.