Terms of Service

This website is operated by Lysa Wellness Ltd (registered in England & Wales, company number 17160382) (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to the user or customer.

By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service, including any additional policies referenced herein. If you do not agree to all terms, you may not access the website or use our services.

You must be at least 18 years of age to purchase products from this website. By placing an order, you confirm that you meet this requirement.

Our products are food supplements, not medicines.

• They are not intended to diagnose, treat, cure or prevent any disease
• Statements on this website have not been evaluated by the UK Medicines and Healthcare products Regulatory Agency (MHRA)

Always consult a qualified healthcare professional before using supplements, particularly if you:

• Are pregnant or breastfeeding
• Have a medical condition
• Are taking medication

Individual results may vary.

We make every effort to ensure that product descriptions, ingredients, pricing and availability are accurate. However, we do not warrant that all information is error-free, complete or current.

We reserve the right to:

• Correct errors
• Update information
• Cancel orders if information is inaccurate

All orders are subject to acceptance and availability.

• Prices are listed in GBP (£) and include VAT where applicable
• We reserve the right to refuse or cancel orders at our discretion
• Payment must be received in full before dispatch

If your payment is declined or flagged for fraud, your order may be cancelled.

We currently ship within the United Kingdom.

Delivery times provided are estimates only and may be affected by factors outside our control. We are not responsible for delays caused by couriers, customs or force majeure events.

Risk of loss passes to you upon delivery.

Full detail is set out on our Shipping & Returns page.

Please refer to our Shipping & Returns page for detailed information, including your statutory 14-day right to cancel and our 60-day satisfaction guarantee.

Due to the nature of consumable products:

• Opened or used supplements are not eligible for return, unless faulty
• Refunds are processed in accordance with UK consumer law

If you purchase a subscription:

• You authorise recurring payments at the stated interval
• There is no minimum term and no minimum number of orders
• You may skip, pause, cancel or modify your subscription through your account or by contacting us
• Cancellation must occur before the next billing date to avoid charges

Full detail is set out in our Subscription Policy.

All content on this website, including text, graphics, logos, images and designs, is the property of Lysa Wellness Ltd and is protected by UK and international intellectual property laws.

You may not reproduce, distribute or exploit any content without our prior written consent.

You agree not to use this website for any unlawful purpose or to:

• Violate applicable UK laws or regulations
• Transmit harmful code or malware
• Infringe intellectual property rights
• Misrepresent products or claims

We reserve the right to terminate access for violations.

To the fullest extent permitted by law, Lysa Wellness Ltd shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights that cannot be excluded under UK law

You agree to indemnify and hold harmless Lysa Wellness Ltd from any claim arising out of your breach of these Terms or misuse of the website or products.

Personal data collected through this website is handled in accordance with our Privacy Policy.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.

It is your responsibility to review these Terms periodically.