Subscription Policy

When you purchase a subscription product, you agree to receive recurring deliveries at the interval shown on the product page before you order. A jar arrives every month, as the last one runs out.

Your chosen payment method will be automatically charged at the start of each billing cycle until the subscription is cancelled in accordance with this policy.

There is no minimum term. You can skip, pause, change your delivery date or cancel at any time before your next billing date, through your account or by emailing us.

• Subscriptions are billed every month, at the start of each delivery cycle
• Billing occurs automatically using the payment method provided at checkout
• You will receive order confirmation emails for each recurring order

Prices and delivery frequency will remain as agreed at the time of subscription unless otherwise stated.

You may manage your subscription through:

• Your customer account, or
• By contacting our support team at contact@lysawellness.com

• You may cancel at any time, with no minimum number of orders
• Requests to cancel must be made before your next billing date to stop that order
• Once cancelled, no further charges will occur

If a payment fails:

• We may attempt to reprocess the payment
• Your subscription may be paused or cancelled if payment cannot be collected

We reserve the right to modify subscription terms, pricing or availability at any time.

Changes will not affect existing subscriptions without prior notice.

Subscription orders are subject to our Shipping & Returns policy.

Please note:

• Subscription orders are not refundable once processed, except as required by UK consumer law or under our 60-day satisfaction guarantee (where applicable)
• Cancellation of a subscription does not automatically qualify for a refund

This policy does not affect your statutory rights under UK consumer law.